Privacy Policy

Introduction

Hortus Tree & Landscape Services ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website coloradospringstreetrimming.com (the "Website") or use our tree care and landscaping services.

Please read this Privacy Policy carefully. By accessing or using our Website or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our services.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or request a free estimate
• Call us or send us an email
• Schedule a service appointment
• Sign up for our newsletter or promotional communications
• Leave a review or testimonial

This information may include:

• Name (first and last)
• Email address
• Phone number
• Mailing address or service location address
• Property information relevant to our services
• Payment information (processed securely through third-party payment processors)
• Any other information you choose to provide

Information Automatically Collected

When you visit our Website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Date and time of your visit
• Geographic location (city/region level)

How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To schedule appointments, provide estimates, perform tree care and landscaping services, and communicate with you about your service requests.
• Customer Support: To respond to your inquiries, comments, or questions and provide customer service.
• Improve Our Services: To understand how our Website is used and to improve our services, Website functionality, and user experience.
• Marketing Communications: To send you promotional information about our services, special offers, and updates (you may opt out at any time).
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Business Operations: To manage our business operations, including billing, accounting, and record-keeping.

Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities on our Website. Cookies are small data files stored on your device that help us improve your experience.

Types of Cookies We Use:

• Essential Cookies: Necessary for the Website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our Website (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Website.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, email service providers, website hosting). These parties are contractually obligated to protect your information.
• Legal Requirements: When required by law, subpoena, or other legal process, or to protect our rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business.
• With Your Consent: When you have given us explicit permission to share your information.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure storage of personal information
• Limited access to personal information by authorized personnel only
• Regular security assessments and updates

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
• Do Not Track: Our Website does not currently respond to "Do Not Track" signals.

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our Website may contain links to third-party websites, such as social media platforms or review sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our Website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

Colorado Privacy Rights

If you are a Colorado resident, you may have additional rights under the Colorado Privacy Act (CPA), including the right to access, correct, delete, and obtain a portable copy of your personal data. You also have the right to opt out of targeted advertising and the sale of personal data. To exercise these rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: